Not allowed to insert data with same ticket

Thank you for submitting your repair order.

Our service team will be in touch with you shortly. In the meantime, if you have any questions, please do not hesitate to contact us directly at service@ibidi.de. Please include your RMA number.

Below are checklist(s) of all the parts of the device(s) you wish to return to us. They can be a useful guideline for packing. Please make sure the equipment is properly packed and labeled before scheduling the pickup.

Instrument return form

Repair Order

To initiate the repair process, please complete this form with all the necessary information.

*Mandatory information

Pick-Up Address

Delivery Address (for Return)

Yes

Billing Address

Yes

Please select the instrument you want to return:

Heating Heating System – Blue Line Incubation Gas Incubation System – Blue Line Pump Pump System
Heating Heating System – Silver Line Heating Gas Incubation System – Silver Line Ecis ECIS

Delivered Instruments

  Delivered Instruments / Components Serial No. (indicated on the device) Condition
1 *
2
3
4
5
6

Description of Malfunction

*

Delivery Details

Number of packages *
Estimated total weight (kg) *

Statement of Decontamination

The following information is required for the acceptance and further processing of any returned equipment. If the Statement is not complete, we reserve the right to decontaminate the equipment at your expense or return it unrepaired.

Biosafety level of your laboratory:
S1 S2 *
Has this equipment/product been used with dangerous, toxic, poisonous, corrosive, radioactive or any other hazardous materials?
No Yes *

If YES, please specify in the following:
Have the listed items come into contact with the following materials?
Harmful aqueous solutions, buffers, acids, alkalis: No Yes   
Organic reagents or solvents: No Yes  
Radioactive substances: No alpha beta gamma
Harmful proteins: No Yes  
Other harmful substances: No Yes  

Decontamination Requirements: Throw away all disposable parts like μ-Slides, μ-Plates and Perfusion Sets. For a detailed guide on instrument decontamination please refer to the “Disinfection and Cleaning” section in the instruction manual.

Decontaminated Unit Serial No. Decontamination Procedure/Reagent
1
2
3
4
5
6
  

By clicking this button, you are submitting your repair order to ibidi. In return, you will be forwarded a copy of your request with additional information on how to proceed.